All retailed jerseys and merchandise will be dispatched within 2 Business Days of purchase. Items are generally shipped from our warehouse in Philadelphia via USPS Priority Mail, which quotes a 1-3 Business Day delivery timetable, and you'll be giving a USPS Tracking Code to monitor the progress of the delivery.
It's recently become more common for post sent via USPS to experience slight delays - particularly around peak months (i.e. holidays) - so we kindly ask you to be as patient as possible and to get in touch if you live in the US and haven't received your item(s) within 7 Business Days.
We also ship all around the world - international postage will be calculated when you enter your address at checkout.
Bespoke kits and apparel are shipped to US clients from our warehouse in Philadelphia, and to UK/European clients from our regional office in London. No matter the size of your order, shipping is capped at $100 and £75 respectively.
Given sizing discrepancies across jersey brands, we know that sometimes you may wish to exchange sizes after receiving your item. We're happy to do so, although postage for exchanges of this nature would be the responsibility of the buyer. Size exchanges are subject to having enough items in stock to fulfils all pending orders.
If for whatever reason, there is serious non-conformity, defect or damage to an item, we ask that you inform us within 48 hours of receiving it. Any such mistakes not caused by the buyer will be rectified with replacements at no additional charge.
We do all that we can to ensure that your apparel is delivered free of any imperfections. However, all sublimation processes will result in slight - often unnoticeable - variation between garments due to the manufacturing process, particularly under an armpit or along a seam. We will do everything that we can to minimize this, but we are not responsible for small imperfections such as these.
If there is a missing item, or any serious non-conformity, defect or damage to your apparel, we ask that you inform us within 48 hours of receiving your items. Any such mistakes not caused by the buyer will be rectified with replacements at no additional charge.
Since bespoke apparel is made to order, we unfortunately cannot exchange sizes.