All retailed jerseys and merchandise will be dispatched within 1-3 Business Days of purchase. Items are generally shipped from our warehouse in Philadelphia via UPS for domestic orders within the continental United States and as First Class Mail via US Postal Service for international shipments. Orders placed in association with an email at checkout will receive automated tracking information once the package is scanned into the carrier’s possession.
International customers that purchase a 'Pre-Order' item at the same time as an item that's in stock will receive both items in the same package (i.e. when the 'Pre-Order' item is ready). Domestic customers will receive them in separate packages.
Bespoke kits and apparel are shipped to US clients from our warehouse in Philadelphia, and to UK/European clients from our regional office in London. No matter the size of your order, shipping is capped at $100.
We're able to offer refunds in cases of missing/mistaken item, serious non-conformity, defect or damage. In such cases, we kindly ask that you inform us within 48 hours of receiving it. Any such mistakes not caused by the buyer will be rectified with a refund or replacement at no additional charge.
Any stock items not personalized with a name or number can be returned for a full refund. Pre-order items are cut and sewn specifically for the size quantities collected following the close of the ordering deadline and cannot be returned or exchanged unless defective or damaged upon receipt of item.
If you have a sizing issue for a stock retail item without personalization, please contact us at firstname.lastname@example.org to receive a Return Authorization and shipping label. While we do not offer exchanges, we will send a mailer with this return label to you with the purchase of an updated size if our customer service team is informed as such ahead of time.
Once we receive the return, we will process a full refund for the item cost and you will be notified via your account email accordingly. Please allow 24-72 hours to see this credit reflected in your account.
Please contact email@example.com if you would like to request any returns.
We do all that we can to ensure that your apparel is delivered free of any imperfections. However, all sublimation processes will result in slight - often unnoticeable - variation between garments due to the manufacturing process, particularly under an armpit or along a seam. We will do everything that we can to minimize this, but we are not responsible for small imperfections such as these.
If there is a missing item, or any serious non-conformity, defect or damage to your apparel, we ask that you inform us within 48 hours of receiving your items. Any such mistakes not caused by the buyer will be rectified with replacements at no additional charge.
Since bespoke apparel is made to order, we unfortunately cannot exchange sizes.