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Icarus Football is a design-focused brand that was founded in 2017 to provide teams with creative and personal apparel.  Each team that we partner with is provided with a dedicated graphic design professional. They'll work with them to  produce totally unique designs that reflect their club's identity (i.e. history, values, location and culture).

We believe that our creative, accessible, affordable, and collaborative approach makes our company unique. The opportunity to play in kits that have been specifically designed for your club has historically been reserved for football’s elite organizations. Our mission is to democratize the kit industry and provide every club with the creative and personal kit that they and their supporters deserve. 

If you have any questions about this role, please get in touch with jobs.icarusfc@gmail.com 

Job Title: Operations & Production Manager

Job Responsibilities:

  • Work with company leadership to build and implement increasingly efficient systems for shipping, receiving, production and fulfilment.
  • Learn and document this role for future recruitment, hiring and training of new employees who will take over this position so you can advance into next level leadership.
  • Identify inefficiencies and create solutions for holistic company growth.
  • Act as the voice of the customer as an advocate for creating and implementing more effective operations planning.
  • Receive and document all company orders from manufacturers and vendors.
  • Fulfill all online retail sales and work with Operations Director to identify and communicate any customer issues accordingly.
  • Fulfill team and club orders by checking order against packing slips and communicating with customers to ensure timely customer delivery.
  • Coordinate with design, sales and operations team to complete any heat pressing needs on a per order basis aligning with customer timeframe.
  • Support Operations Director with requested financial, order, production and inventory reports.
  • Provide practical and creative solutions that make your job easier and add to operational efficiencies with the goal of improving customer experience.
  • Document production specifics for all orders with heat press requirements.
  • Manage the customer support email account responding to questions and inquiries.
  • Build, manage and run reports for online team stores through the TeamUniformOrders.com software solution.

Job Qualification:

  • Ability to multi-task effectively and efficiently.
  • Creative problem solver and effective communicator.
  • Strong data analytic skills and exceptional attention to detail.
  • Ability to clearly articulate goals and objectives.
  • Work independently and cooperatively in a diverse group.
  • Entrepreneurial experience.
  • Adherence to health and safety regulations.
  • Proof of COVID-19 vaccine required.
  • Experience within and passion for the beautiful game.

A Typical Day:

  • Respond to any new or outstanding customer support emails.
  • Fulfill any outstanding online retail store sales.
  • Bring up outgoing mail and check for any deliveries at respective service locations.
  • Fulfill any outstanding team/club orders that are ready to ship out.
  • Bring up outgoing mail and check for any deliveries at respective service locations.
  • Heat press items that require timely production and fulfillment.
  • Check-in any deliveries and compare actual delivery against team order.
  • Determine if needs embellishment and add to schedule.
  • Pack up individual orders for shipment to customers.
  • Breakdown boxes and bring to recycling bin.
  • Follow-up with delivery services per outstanding orders that may be delayed.

Job Type: Part-time (25-35 hours per week) or Full-time (40+ hours per week) 

Location: At Icarus FC warehouse/offices in Kensington neighborhood at Maken Studios North:  3525 I Street, Philadelphia, PA 19134

Schedule: Monday through Friday plus events as needed

Education: Bachelor’s (Preferred)

Work Remotely: No

Compensation: $15-20 per hour

If you'd like to apply for this role, please send your resume to jobs.icarusfc@gmail.com 

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